Support that's simple. guaranteed.
An AI agent trained on Alma's help centre — instant answers on installments, Pay Later, refunds, and eligibility. Replies in whatever language your customer writes in, across all 10 Alma markets.
Ask it anything
Click a question to copy it, then paste into the Alma chat widget. Try the non-English ones too — the agent replies in the language you write in.
Not a chatbot. An AI agent.
Lorikeet reads, understands, and responds — not keyword matching on a script.
Native in 9+ languages
French, Spanish, Italian, Dutch, German, Portuguese, English — the agent replies fluently in whatever language the customer writes in. One deployment, every Alma market.
Your help centre, natively
Pointed at Alma's published FAQ. No retraining, no scripts — just grounded answers with source transparency.
Built for fintech
Guardrails prevent hallucination on financial topics. Human escalation, audit trails, PII controls — ready out of the box.
Built in hours, not sprints
Zero custom code. Every piece configured through the Lorikeet product.
Imported Alma's FAQs
9 articles covering installments, Pay Later, refunds, eligibility, card management, security, and account access.
Wired up the AI
A natural-language workflow tells the agent how to answer, when to escalate, and how to stay on-brand.
Embedded the widget
One script tag on this page. In production, the same widget drops onto almapay.com.
What's inside this demo
Everything is transparent — the Lorikeet sandbox is open for Alma's team to inspect.
Knowledge articles
Sourced from Alma's help centre — installments, eligibility, refunds, Pay Later, security, and more.
NL workflow
Plain-English instructions for answering FAQs, escalating edge cases, and closing conversations gracefully.
Live chat channel
The widget on this page is connected to Alma's Lorikeet sandbox. Every message goes through the real agent.
Ready to see the full picture?
This is the FAQ slice. In production, the same agent hooks into your merchant and payment APIs to resolve tickets end-to-end.
Book a walkthrough